CitizenOne Dashboard: Simplifying Cybersecurity Access

Project Overview

The Citizen One project aimed to create a seamless digital platform for citizens to access various government services. The platform needed to be intuitive, accessible, and scalable, ensuring users could efficiently complete essential tasks like applying for permits, accessing public records, and managing personal information.

Role and Responsibilities

As the Senior UI/UX Designer, I led the design process from discovery to final implementation. My key responsibilities included:

• Conducting user research and stakeholder interviews
• Defining user personas and journeys
• Creating wireframes, prototypes, and high-fidelity designs
• Collaborating with developers and product managers
• Performing usability testing and iterative design updates

Design Process

1. Discovery & Research: Conducted workshops, stakeholder interviews, and competitive analysis to define user needs and project goals.
2. Wireframing: Developed low-fidelity wireframes focusing on core features and user flows. This stage helped clarify requirements and validate design concepts.
3. Prototyping: Created interactive prototypes showcasing main user journeys for usability testing and stakeholder reviews.
4. High-Fidelity Design: Applied final design elements, ensuring brand consistency, accessibility compliance, and polished UI components.
5. Usability Testing & Iteration: Conducted multiple testing rounds to refine user experience and address usability concerns

Challenges and Solutions

1. Complex User Needs:
   • Challenge: Balancing diverse citizen requirements with government policies.
   • Solution: Conducted workshops with stakeholders and usability tests with real users to prioritize features.
2. Accessibility Compliance:
   • Challenge: Ensuring compliance with WCAG standards while keeping the design modern.
   • Solution: Integrated accessibility checks throughout the design process, including color contrast analysis, keyboard navigation testing, and screen reader compatibility.
3. Data Security and Privacy:
   • Challenge: Designing secure user flows without compromising usability.
   • Solution: Worked closely with cybersecurity experts to incorporate secure authentication and data management flows.

Design Highlights

• Intuitive Dashboard: Personalized user dashboards simplifying access to frequently used services.
• Service Wizard: Step-by-step guidance for complex processes like permit applications.
• Mobile-First Design: A responsive and accessible interface optimized for various devices.

Impact and Results

• Increased Efficiency: Average task completion times reduced by 40%.
• User Satisfaction: Post-launch surveys indicated a 90% satisfaction rate among users.
• Government Adoption: The platform became a reference model for other digital transformation projects, enabling seamless adoption by various government entities.

Key Takeaways

• Collaboration between design, development, and policy teams was essential.
• Early usability testing prevented costly revisions later in the project.
• Commitment to accessibility created an inclusive and future-proof platform.

The Citizen One project exemplifies how thoughtful UX design can simplify complex government services, enhancing the lives of citizens through intuitive, secure, and accessible digital experiences.

‍